Hotel Manager Last Updated: 11th September 2019 (13 days ago)
United States
Qualification Level


A strong work ethic shown by the recognition received through various awards and accolades. Awarded a Management Certificate in recognition of my management techniques by the Marriott Management Review Board Marriott. Compiled the training manual used by all new hires at the Renaissance Harborplace Hotel in Baltimore. Played a pivotal role in turning The Zest Group into the leading Hospitality Event Management Company in Milton Keynes. Managed the careers of 8 Classical Musicians that have become renowned performers and well-known amongst their peers. Awarded Employee of the Month and Employee of Year by InterContinental Hotels Group.


University of Gloucestershire Hotel Management and Tourism Management
   Aug 2001 — May 2005


Marriott International Rooms Operations Manager
   Jul 2016 — Current
• Providing operations support in the Rooms department at various hotels across North America;
o Proving operation support as Rooms Operations Manager
o Providing operational support in group housing
o Extensive use of reservation systems i.e. CI/TY, PMS, OPERA, Passkey and MARSHA
o Assisted in the auditing of group reservations as well as billing and any queries
o Brand Standards Training
o Providing operational support for SPG Mobile Guest Services Rollout
• Assisting with hotels openings across USA and Canada including
o Delta Hotel by Marriott Toronto International Airport
o Delta Hotel by Marriott Nova Scotia
o Delta Hotel by Marriott Grand Rapids
o Renaissance Plano Legacy West
o Renaissance Toledo